Privacy Policy

Scope of Privacy Policy

This Privacy Policy applies to how ZOZOTOWN collects, uses, maintains, and discloses information collected from users of the ZOZOTOWN website (the "Website") ("Users"). This Privacy Policy applies to the Website and all products and services provided by ZOZOTOWN.

ZOZOTOWN knows that you care about how your personal information is used and shared, and we take your privacy seriously. Please read below to learn more about our privacy policy. By using or accessing the Services in any way, you acknowledge your acceptance of the practices and policies outlined in this Privacy Policy, and you hereby consent to the collection, use, and sharing of your information in the manner described below. As a reminder, your use of the ZOZOTOWN Services is always subject to the Terms and Conditions, which include this Privacy Policy. Any terms not defined in this Policy have the definitions outlined in the Terms and Conditions. This Privacy Policy is governed by the Personal Data (Privacy) Ordinance. If you have any questions about the processing of your personal information, please contact us.

Personally Identifiable Information

We may collect personally identifiable information from users in a variety of ways, including, but not limited to, when users visit our website, register on the website, place an order, respond to a survey, fill out a form, and in other ways in connection with an activity, service, feature, or resource we make available on our website. Users may be asked to provide their name, email address, mailing address, and/or credit card information, as appropriate. However, users may visit our website anonymously. We will collect personally identifiable information from users only if they voluntarily submit such information. Users can always refuse to provide personally identifiable information, but it may prevent them from accessing certain website-related activities.

Non-Personally Identifiable Information

We may collect non-personally identifiable information from any user who interacts with our website. Non-personally identifiable information may include the browser name, the type of computer used, and technical information about the user's means of connection to our website, such as their operating system, the Internet service provider used, and other similar information.

Web Browser Cookies

Our website may use "cookies" to enhance user experience. A user's web browser saves cookies to their hard drive for record-keeping purposes and to create a site history. Browser settings can be used to block cookies or to alert you when cookies are being sent. If your browser's cookie functionality is disabled, some parts of this website may not function properly.

How We Use Collected Information

ZOZOTOWN collects and uses user personal information for the following purposes:

(1) Personalizing User Experience

We may use information in the aggregate to understand how our users as a group use the services and resources provided on our website.

(2) Improving Our Website

We continually strive to improve our website offerings based on information and feedback we receive from our users.

(3) Improving Customer Service

Your information helps us respond to your customer service requests and support needs more effectively.

(4) Processing Transactions

We may use the personal or financial information that users provide when placing an order only to service that order. We will not share this information with outside parties except to the extent necessary to provide the service.

(5) Administering Content, Promotions, Surveys, or Other Website Features

We will send users information about topics that they agreed to receive about topics that may be of interest to them.

(6) Sending Periodic Emails

The email address that users provide for order processing will be used strictly for sending information and updates related to their order. It may also be used to respond to inquiries, other requests, or questions. If users decide to opt in to our mailing list, they will receive emails that may contain company news, updates, related product or service information, etc. If at any time users would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, or users may contact us through our website.

How We Protect Your Information

We employ appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website.

Sharing Your Personal Information

We do not sell, trade, or rent users' personally identifiable information to others. We may share general demographic information collected, which is not linked to any personally identifiable information about visitors and users, with our business partners, trusted affiliates, and advertisers for the purposes described above. We may use third-party service providers to help us operate our business and website or administer activities on our behalf, such as sending out newsletters or surveys. With your permission, we may share your information with these third parties for these limited purposes. Users are solely responsible for any breach of their personal information caused by their own fault.

Third-Party Websites

Users may find advertisements or other content on our website that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our website. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our website, is subject to that website's own terms and policies.

Changes to This Privacy Policy

ZOZOTOWN reserves the right to update its Privacy Policy at any time. Any revisions will be posted at the bottom of this page. To stay informed about how we are helping to protect the personal information we collect, we encourage users to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and take notice of any revisions.

Your Acceptance of These Terms

Using this website signifies your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website after any revisions to this policy are posted will be deemed acceptance of those changes.

Last updated: February 8, 2025.